Resygo, operated by Manajaga Private Limited, aims to provide transparent and fair cancellation and refund policies for both customers and hosts. Please review the following terms before making or cancelling a booking.
1. Cancellation Policy
1.1 Customer Cancellations
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Free Cancellation:
Customers can cancel their farmhouse booking free of charge if the cancellation is made at least 15 days prior to the check-in date. -
Late Cancellations:
If cancellation is made less than 15 days before the check-in date:-
A refund will only be issued if the canceled dates are successfully rebooked by another guest.
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If the dates are not rebooked, no refund will be issued.
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1.2 Host Cancellations
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If a host cancels a confirmed booking due to unforeseen reasons:
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The customer will receive a full refund.
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The host may assist in finding alternative accommodation, if possible.
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2. Refund Policy
2.1 Refunds for Late Cancellations
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If the booking is rebooked after a late cancellation:
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The customer will receive a full refund minus any applicable service/processing fee (e.g., Rs. X).
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If the canceled dates are not rebooked, no refund will be processed.
2.2 Standard Refunds
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Cancellations made 15 days or more prior to check-in qualify for a 100% refund.
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Refunds will be credited within 7–10 business days to the original payment method.
3. Special Circumstances
3.1 Force Majeure Events
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In case of natural disasters, pandemics, government travel bans, or other force majeure events:
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Either party (customer or host) may cancel the booking.
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A full refund will be issued regardless of rebooking status.
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Neither party will be liable for additional damages or losses.
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4. Cancellation and Refund Requests
4.1 How to Cancel
Customers can cancel by:
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Logging into the Resygo app or website and accessing the Bookings section.
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Or by contacting customer support at:
Email: contact@resygo.com
Mobile: +91-9705996517
Please include your Booking ID and reason for cancellation.
4.2 Rebooking and Refund Status
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If your refund depends on rebooking, we will notify you within 48 hours of a successful rebooking whether a refund will be processed.
Manajaga Private Limited
Support Email: contact@resygo.com
Support Phone: +91-9705996517
